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10.3 Return of Goods
Authorisation must be obtained from Eutech Instruments’
Customer Service Dept. to issue a RGA (Return of Goods
Authorisation) number before returning items for any reason. When
applying for authorisation, please include data requiring the reason
of return. Items must be carefully packed to prevent damage in
shipment and insured against possible damage or loss. Eutech
Instruments will not be responsible for any damage resulting from
careless or insufficient packing.
Warning: Shipping damage as a result of inadequate packaging is
the user/distributor’s responsibility, whoever applicable.
Please follow the guidelines below before shipment.
10.4 Guidelines for Returning Unit for Repair
Use the original packaging material, if possible when shipping the unit
for repair. Otherwise wrap it with bubble pack and use a corrugated
box for better protection. Include a brief description of any faults
suspected for the convenience of Customer Service Dept., if possible.
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